We have seen so many claims in our more than 60 years of working in this field. But we have also been able to avoid a great many claims through our counselling.
We use this knowledge in order to continually optimise the insurance solutions of our clients. Below is a small selection of real claims submitted by our clients. For reasons of confidentiality we cannot give more details.
| Major fire in the textile industry: |
| In a textile processing works a fire started in a finishing machine. Large parts of the production and the raw material warehouse burned down. |
| The damage ran to about 9 million Euros. After the event the client invested in a sprinkler system. The company is still operating successfully today. |
| Automation of a high-rack warehouse: |
| During the trial phase of the automation of a high-rack warehouse the conveyor system went out of control and rammed into the ceiling of the hall. The shut-down system failed to operate. |
The liability claim from the customer ran to 1.4 million Euros. |
| Loss of data in leased computer centre: |
| An IT service provider was carrying out routine restructuring of three leased computer centres. Because of a co-ordination failure of our client, the entire data in one centre was erased, without previously having been backed up in another centre. |
| The customers' data had to be replaced again, partly manually, which was a costly process. |
| Recall cost claim in the automotive business: |
| During the manufacture of a vehicle component which was important for the brake booster on cars, a small but vital step in the process was carried out with the wrong tool. 20,000 parts were wrongly manufactured and delivered. |
| The car manufacturer claimed 20 million Euros recall costs. |